Shipping & Returns

Shipping Policy

The Date Company London operates around the clock to ensure we dispatch your fresh dates for delivery within 2-5 working days. An order confirmation and order shipment email will be sent you separately with your tracking number.

 

 

UK Delivery Charges

  • Free delivery for all orders over £75

  • UK Standard Delivery (3-5 working days): Flat rate of £3.50

  • UK Special Delivery 2-3 working days): Flat rate of £6.95

 

International Delivery

The Date Company London is based in the United Kingdom and supplies dates internationally. Shipping outside of the UK may be subject to import duties, VAT, taxes and custom clearance as well as additional storage charges – all such incurred charges are the dole responsilbiy of the customer any delays in delivery due to this process are outside of the remit and control of The Date Company.

 

Standard International Shipping Charges (10-14 working days)

  • 0.01kg – 3kg: £9

  • 3kg – 6kg: £11

  • 6kg – 9kg: £14

  • 9kg+ : £18

 

Special International Shipping Charges (10-14 working days)

  • 0.01kg – 3kg: £14

  • 3kg – 6kg: £18

  • 6kg – 9kg: £22

  • 9kg+ : £26

Return & Exchange Policy

The Date Company London proudly provides fresh dates and products which are guaranteed to arrive in excellent condition.

 

If you are not satisfied with the quality of your order upon arrival, please contact us at: sales@thedatecompany.com within 24 hours of receipt. Please provide photographic evidence of your complaint and outline the reason request for exchange or refund. Due to the non-transferable and perishable nature of our products, any requests without the requisite evidence will not be able to be processed. The Date Company London reserves the right to limit or withhold replacements.